Privacy & Security
Is my diagnostic data and vehicle information private?
Yes. Your data is encrypted and never shared with third parties. We only use your information to provide diagnostics and improve your experience.
How is my data used to train the AI models?
FleetMaster Pro uses anonymized and aggregated data to improve accuracy. No personally identifiable information is ever used in training.
Subscriptions & Payments
How do I cancel my subscription?
You can cancel anytime from your account dashboard under Billing Settings.
What happens if my recurring payment fails?
You’ll be notified immediately, and your account will remain active for 7 days. After that, services will pause until payment is resolved.
How do I upgrade or downgrade my plan?
Simply go to your Dashboard > Plans and select the package you’d like. Changes take effect on your next billing cycle.
What is the difference between the Starter, Pro, and Enterprise plans?
- Starter: Best for single operators or small fleets.
- Pro: Ideal for repair shops and mid-size fleets needing deeper diagnostics.
- Enterprise: Unlimited scaling, dedicated support, and advanced tools.
Credits & Usage
How do credits work?
Each plan includes monthly credits for AI chats and image analyses. These reset every 30 days.
What happens when my monthly credits run out?
You can purchase top-up credits anytime or upgrade your plan for higher limits.
Diagnostics & Features
Is the AI diagnosis a replacement for a certified mechanic?
No. FleetMaster Pro is designed to guide and assist, but certified mechanics should always verify and perform repairs.
What kind of images provide the best diagnostic results?
Clear, well-lit photos of dashboards, fault codes, or problem areas give the AI the best chance to provide accurate results.
Where can I find the VIN on my vehicle?
Your VIN is usually located on the driver’s side dashboard (viewable through the windshield), inside the driver’s door frame, or on your vehicle registration documents.
Accounts & Access
Is there a mobile app for FleetMaster Pro?
Yes. FleetMaster Pro works seamlessly on both desktop and mobile devices. A dedicated app is available for iOS and Android.
How do I reset my password?
Click Forgot Password on the login page, enter your registered email, and follow the reset instructions.
Still Have Questions?
If you can’t find the answer you’re looking for, don’t hesitate to reach out to our support team.